Access to Primary Healthcare Services in Jordan

Ahmad H. Alnawafleh, Munir Abu-Helalah and Ghadah Kayyali

A chapter in Current Trends in Community Health Models from IntechOpen

Abstract: Since healthcare is a high-contact business, it takes a lot of work to stay credible by offering high-caliber care. Assessing patient happiness and reliability is essential to the quality of healthcare services. The quality of primary healthcare (PHC) services is one of the variables that sustain the high-performing health services. The goal of this chapter is to comprehend Jordanian clients' experiences with access to PHC. This includes learning how customers view PHC, how they feel about using PHC, and why they choose to use or not use these services at designated centers as opposed to secondary healthcare providers. Focus group interviews were used in a qualitative study including 22 patients who visited primary care clinics seeking medical advice. Three themes identified by the study: 1) client experiences with general practitioners, 2) reasons for not seeking counsel in clinics, and 3) patient views about the abilities and expertise of physicians. Although PHC services are easily accessible, clients are dissatisfied with the services' inadequate quality. This frequently leads to several trips and not receiving the required services. It is possible to increase quality by learning from the experiences of PHC clients.

Keywords: PHC; client experience; qualitative research; Jordan; health service; access to health; family medicine (search for similar items in EconPapers)
JEL-codes: I11 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:330274

DOI: 10.5772/intechopen.115400

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