Human Resources Management In Education

Ioana Raluca Goldbach (), Izabela Florina Barbu () and Alina Bidireanu ()
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Ioana Raluca Goldbach: Ph.D. Management, Land Forces Academy “Nicolae Balcescu†, Sibiu, Romania
Izabela Florina Barbu: Ph.DS. Management, Valahia University of Targoviste, Romania
Alina Bidireanu: Ph.DS. Management, Valahia University of Targoviste, Romania

Chapter 15 in RSACVP2018 10th LUMEN International Scientific Conference Rethinking Social Action. Core Values in Practice, 2018, vol. 5, pp 162-173 from Editura Lumen

Abstract: Education and public service that involves direct contact between the one who offers the end user service are provided by people to people, they can not be separated in time and space. Services quality evaluation is made more difficult that evaluating the quality. Performers indicators used are those that express customer satisfaction measures, “intangible or mild†are often as important for succes as heavy and objective indicators. Among the indicators that remain lighter appearing in the customers mind: care, courtesy, tact, concern, respect and human quality in general. Training and further training of human resources in education are necessary and important to provide services to established standards, education services are services provided to people by people

Keywords: Quality; education; public services; human resources; success (search for similar items in EconPapers)
JEL-codes: A3 I2 I3 M0 (search for similar items in EconPapers)
Date: 2018
ISBN: 978-1-910129-17-3
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:lum:prchap:05-15

DOI: 10.18662/lumproc.44

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