Quality Management in the Hotel Industry in the Macro-Regions of Romania

Corina Aurora Marin (Barbu) (), Elena Condrea () and Norina Popovici ()
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Corina Aurora Marin (Barbu): Bucharest University of Economic Studies, Romania
Elena Condrea: Ovidius University of Constanta, Romania
Norina Popovici: Ovidius University of Constanta, Romania

Chapter 19 in 1st International Conference Global Ethics - Key of Sustainability (GEKoS), 2020, vol. 11, pp 182-191 from Editura Lumen

Abstract: The contemporary dimensions of quality management in Romania represent the fundamental means of evolution of all the agents involved in the dynamism of the market environment. Relevant in the debate of quality management in the hotel industry in Romania is the quality as a numerical and quantifiable direction in the evolution report. Quality management plays a major role in the economic science and management theory, to which is added the special attention from the tourism practices in the last years as a consequence of the direct association between quality and the satisfaction of human needs. The theory and practice of quality management in the hotel industry are accelerated and amplified with the development of society, but they are directly related to the genetic inheritance of the space, cultures, traditions, relief of Romania. The establishment of a quality service is one of the major challenges that management faces, as it is an essential condition for success in the hospitality markets in the emerging countries.

Keywords: Quality Management; hotel industry; hospitality markets; quality services (search for similar items in EconPapers)
JEL-codes: F2 M1 M2 O2 O3 (search for similar items in EconPapers)
Date: 2020
ISBN: 978-1-910129-25-8
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Persistent link: https://EconPapers.repec.org/RePEc:lum:prchap:11-19

DOI: 10.18662/lumproc/gekos2020/19

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