The Service Providers

Dana Yagil

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2008
ISBN: 978-0-230-58267-5
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Chapters in this book:

Introduction

Dana Yagil

Pretending and Dissembling: The Act of Service

Dana Yagil

Influence and Control in the Service Interaction

Dana Yagil

Social Exchange: Equity and Justice in Service

Dana Yagil

Being Always Right: Customer Behavior Towards Service Providers

Dana Yagil

Being Only Human: Service Providers’ Behavior Towards Customers

Dana Yagil

Service Provider Attributes

Dana Yagil

Organizational Perspectives of the Service Role

Dana Yagil

Service Relationships: The Impact of Service Providers on Customers

Dana Yagil

Conclusion: Managerial Implications and Future Research Directions

Dana Yagil

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Persistent link: https://EconPapers.repec.org/RePEc:pal:palbok:978-0-230-58267-5

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DOI: 10.1057/9780230582675

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