Moving from a Religion to a Financial Imperative

Colin Shaw

Chapter 1 in The DNA of Customer Experience, 2007, pp 1-16 from Palgrave Macmillan

Abstract: Abstract The names of the airline, airports and destinations of this experience have been changed to ensure the anonymity of the people involved. This was an actual experience of mine.

Keywords: Customer Service; Customer Experience; Emotional Signature; Loyal Customer; Engaging Experience (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-21081-3_1

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DOI: 10.1057/9780230210813_1

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