The Chain of Happiness

Adrian Furnham

A chapter in Management Intelligence, 2008, pp 59-60 from Palgrave Macmillan

Abstract: Abstract Despite its commonsense appeal and its “obviousness”, the service–profit chain theory is under threat. The revisionists from that most threatening school of thought – the evidence based brigade – have suggested that the evidence does not stack up.

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-22743-9_16

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DOI: 10.1057/9780230227439_16

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