Recognize Your Employees: A Simple Act

Jean-Pierre Brun and Cary Cooper
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Jean-Pierre Brun: Université Laval
Cary Cooper: Lancaster University

Chapter Chapter 2 in Missing Pieces, 2009, pp 19-38 from Palgrave Macmillan

Abstract: Abstract After visiting a call center to introduce practices for better recognition of its 250 employees, we were told by one: “This is the first time in 15 years on the job that a vice-president has come and sat down with me for an hour to get a better understanding of what I do! He was nice and showed interest in my work. He saw it wasn’t easy to act on customer requests. His visit made me rethink my opinion of the bosses and my perception of the organization. I’m not the only one. Most saw his visit as a major sign of recognition for us, who usually get so little consideration in the organization.”

Keywords: Human Resource Management; Senior Executive; Head Nurse; Customer Request; Miss Piece (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-23354-6_3

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DOI: 10.1057/9780230233546_3

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