Service orientation

Adrian Furnham
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Adrian Furnham: University College London

A chapter in People Management in Turbulent Times, 2009, pp 158-161 from Palgrave Macmillan

Abstract: Abstract Most organizations have some “competency” around service orientation. It may be called Customer Responsiveness or Service Quality. And, paradoxically, a reasonable number of those in the service industry, particularly in government organizations, have service orientation fairly low down on the list.

Keywords: Service Quality; Emotional Intelligence; Service Industry; Service Orientation; General Life Satisfaction (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-23961-6_57

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DOI: 10.1057/9780230239616_57

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