Rudeness and Incivility in the Workplace

Janie Harden Fritz

Chapter 9 in Friends and Enemies in Organizations, 2009, pp 168-194 from Palgrave Macmillan

Abstract: Abstract Incivility may be defined as low intensity deviant behaviour that violates workplace norms for mutual respect. The effects of intra-organizational incivility are considerable, and resolving conflicts among co-workers can account for much of managers’ time. This chapter details the nature of incivility and its consequences. The chapter provides keys to recognizing and dealing with habitual instigators and offers remedies that are being used effectively by organizations to curtail and correct employee-toemployee incivility.

Keywords: Sexual Harassment; Organizational Citizenship Behaviour; Organizational Climate; Dark Side; Abusive Supervision (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-24835-9_9

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DOI: 10.1057/9780230248359_9

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