Successfully Running the Offshore Project

Wolfgang Messner

Chapter 6 in Intelligent IT Offshoring to India, 2010, pp 132-159 from Palgrave Macmillan

Abstract: Abstract After the contract is signed, successfully running the offshore project entails managing the relationship between your company and the Indian offshore provider continuously, proactively, and effectively. In order to do so, you need to first dispense with the clich about the standard client—provider dichotomy, which fails to capture the complexity of the global relationship, and understand the various stake-holder groups involved, their relationship types, and how they develop after the contract has been signed. Second, you need to establish a measurement framework to continuously manage the relationship with the provider. These measures build on the project statement of work which has been developed as part of the RFP.

Keywords: Knowledge Transfer; Service Level; Soft Skill; Front Office; Back Office (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-29126-3_6

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DOI: 10.1057/9780230291263_6

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