Managing the Diagnostic Space in Calls for Help

Jillian Pooler

Chapter 9 in Ethnographies of Diagnostic Work, 2010, pp 149-167 from Palgrave Macmillan

Abstract: Abstract Traditionally in England if you are feeling unwell you may seek advice from your local General Practitioner, a family member, a friend or just get on with managing it yourself. Since 2000, people have also had the option to telephone NHS Direct, a telephone health helpline, and talk to a qualified nurse.

Keywords: Expert System; History Taking; Conversation Analysis; Diagnostic Work; Organisational Constraint (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1057/9780230296930_9

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