How management style leads directly to profit and loss

Adrian Furnham
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Adrian Furnham: University College London

Chapter 31 in Managing People in a Downturn, 2011, pp 96-98 from Palgrave Macmillan

Abstract: Abstract The service-profit chain “theory” first published as a Harvard Business School Review paper, and later as a successful book, was based on a causal chain model that led from customer satisfaction to profit.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-30720-9_32

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DOI: 10.1057/9780230307209_32

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