Sacrificing the Front-line Managers

François Dupuy
Additional contact information
François Dupuy: Mesa Research

Chapter 4 in Business for the 21st Century, 2011, pp 79-99 from Palgrave Macmillan

Abstract: Abstract Front-line managers hold the keys to success: they must be supported, ‘recognized’ and given the means to run the operations entrusted to them effectively. That this should be a theme companies are now rediscovering is no surprise. It stems from this generalized loss of control that has led today’s managements to shun all-devouring bureaucracies in favour of what is now seen as a guarantee of simplicity. ‘Toyotism’1 itself has something to do with this, since it was partly responsible for the birth of the idea that it is the people who are in direct contact with the ‘operatives’ that can make the best use of them.

Keywords: 21st Century; Labour Relation; Store Manager; Management Control System; Head Office (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-30772-8_5

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230307728

DOI: 10.1057/9780230307728_5

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().