Self-Assessment and Improvement Process for Organizations

T. Dean Maines

Chapter 43 in Handbook of Spirituality and Business, 2011, pp 359-368 from Palgrave Macmillan

Abstract: Abstract The Self-Assessment and Improvement Process (SAIP) is a method that enables organizations to appraise and enhance their performance on issues of ethics. By adapting techniques taken from Total Quality Management (TQM), it extends a venerable spiritual and moral discipline – the examination of conscience – from the realm of the individual to that of the firm. The SAIP transforms ethical principles into a systematic inventory of questions. Responding to these questions and scoring their answers allows leaders to identify where vital moral values have been integrated within their organization’s operations and where this integration is tenuous or lacking. Applied at regular intervals, the method helps an organization develop as a moral agent, bringing its performance into greater conformity with recognized standards for ethically responsible conduct.

Keywords: Business Ethic; Moral Agent; Total Quality Management; Operating Policy; Holistic Care (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1057/9780230321458_43

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