Being Best

Jan Ch. Karlsson

Chapter 23 in Organizational Misbehaviour in the Workplace, 2012, pp 72-72 from Palgrave Macmillan

Abstract: Abstract Since acquiring American owners, ElectroSystems had been shedding jobs for more than ten years, while increasing the intensity of work substantially. Yet it was constantly losing market share. In the eyes of the employees, the changes not only entailed sackings and poorer working conditions for those remaining, but also meant that they were forced to let products of inferior quality slip through. An employee expressed her feelings thus: ‘You can’t take pride in your work, you can’t have work satisfaction when you see some of the jobs that get past. “Oh, that’s good enough,” they say.’ There was no doubt: the company’s problems were due to management incompetence. ‘It’s management’s job to run the factory, not ours. What else do they get higher pay for?’ Management was not doing its job in the eyes of the workers.

Date: 2012
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DOI: 10.1057/9780230354630_23

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