Sticks and Rotten Carrots

Jan Ch. Karlsson

Chapter 35 in Organizational Misbehaviour in the Workplace, 2012, pp 96-97 from Palgrave Macmillan

Abstract: Abstract The latest from the management of the restaurant at this international hotel was the introduction of Service Standards, detailing the way in which the workers were to work and pointing out the skills needed for their jobs. The ways of working in this routinized and regulated way were minutely described in documents and taught at special sessions. They also prescribed the attitude the employees were to adopt. Everything was to be expressed within the teams where the work was organized, by means of which employer loyalty would be fostered and the desire to find another job reduced.

Date: 2012
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-35463-0_35

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230354630

DOI: 10.1057/9780230354630_35

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().