Many Glasses

Jan Ch. Karlsson

Chapter 44 in Organizational Misbehaviour in the Workplace, 2012, pp 114-114 from Palgrave Macmillan

Abstract: Abstract This nightclub was so big that there were special staff, ‘glass collectors’, who picked up used glasses and carried them to the bar staff, who then washed and stacked them. When management talked about co-operation, they meant unconditional obedience to what managers said. The glass collectors had, however, their own ways of co-operating to make the work flow — ways that they defended when threatened by management. When a new supervisor was appointed, the catering manager told the glass collectors that they had to cooperate with him or else they would be fired. That weekend, the bar was stacked so full of glasses that the bar staff had no chance of doing much more than washing and stacking them. The guests had to wait to be served and started complaining.

Keywords: Resource Management; Human Resource; Human Resource Management; Work Flow; Special Staff (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-35463-0_44

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DOI: 10.1057/9780230354630_44

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