Careful Carelessness

Jan Ch. Karlsson

Chapter 9 in Organizational Misbehaviour in the Workplace, 2012, pp 39-39 from Palgrave Macmillan

Abstract: Abstract Coffee cups and cans of soft drinks often stood right beside keyboards and someone could easily have knocked them over. People forgot to shut down their computers at night, and to save important documents. Information ended up in the wrong place. During conversations between managers, the conviction took root that this was not simply a matter of accidents or negligence, but systematic and deliberate resistance on the part of the employees. One of the managers invented a term for what was going on — ‘careful carelessness’ — and this soon spread throughout the workplace.

Date: 2012
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DOI: 10.1057/9780230354630_9

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