Handling Challenging Client Behavior

Aryanne Oade
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Aryanne Oade: Oade Associates Limited

Chapter Chapter 1 in Managing Challenging Clients, 2012, pp 1-18 from Palgrave Macmillan

Abstract: Abstract A key premise behind this book is that no matter how baffling, unreasonable, or provoking a client’s behavior may be, and no matter what industry or part of the world you work in, it remains your responsibility as the supplier in the relationship to take the lead in finding a way forward and for trying to address a whole range of issues to your client’s satisfaction.

Keywords: Challenging Behavior; Psychological Contract; Facility Manager; Workplace Bully; Service Delay (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-35899-7_1

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DOI: 10.1057/9780230358997_1

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