Listening and talking — the rules of the tools

Theo Theobald and Cary Cooper
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Theo Theobald: Lancaster University
Cary Cooper: Lancaster University

Chapter Chapter 10 in Shut Up and Listen, 2012, pp 139-166 from Palgrave Macmillan

Abstract: Abstract When talking and listening come together.

Keywords: Telephone Conversation; Incoming Call; Outgoing Message; Senior Civil Servant; Call Centre Operator (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-36298-7_10

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DOI: 10.1057/9780230362987_10

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