Beyond Rhetoric: A Typology of Empowerment Strategies Found Within One Organisation

Julia Christensen Hughes ()

Chapter 7 in Ethics and Empowerment, 1999, pp 197-234 from Palgrave Macmillan

Abstract: Abstract Within the North American business community, the word empowerment can be found in corporate vision and value statements, product advertisements and management text books. For example, Digital Equipment’s product NAS (Network Application Support) promises to ‘empower your people to work together more effectively’ (advertisement, Business Week, 20 April 1992). In Organizational Behaviour, Hellriegel, Slocum and Woodman (1992) assert that empowerment is an important characteristic of ‘a high performance-high commitment work culture’ (p. 516). Empowerment has also become one of the most popular topics for management best-sellers, conferences and seminars, management consulting services and organisational success stories. For example, the Institute for International Research (IIR) advertised a two-day seminar with the promise: ‘achieve full productivity and world class total quality improvement through employee empowerment’ (IIR advertisement, 1992). The National Businesswomen’s Leadership Association referred to their self-empowerment seminar as, ‘the key to personal success and professional productivity —bring balance, control and confidence to your life’ (NBLA advertisement,1992).

Keywords: Human Resource Manager; Customer Service; Area Manager; Management Style; Company Document (search for similar items in EconPapers)
Date: 1999
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37272-6_8

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DOI: 10.1057/9780230372726_8

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