Time Shaping for Process Improvement

James J. Lynch

Chapter 4 in Time Shaping for Business Success, 1995, pp 66-88 from Palgrave Macmillan

Abstract: Abstract Time as a process is the dominant dimension in the make-up of most time chains. It may comprise a chain within a chain, since a process is a series of operations or events which deliver satisfaction to the customer. Some processes are repetitive, others are singular. The former offer economies of scale, the latter provide individuality.

Keywords: Time Horizon; Customer Satisfaction; Business Success; Time Shaping; Increase Customer Satisfaction (search for similar items in EconPapers)
Date: 1995
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DOI: 10.1057/9780230373808_4

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