The Role of Values

Steven I. Davis

Chapter 5 in Leadership in Financial Services, 1997, pp 139-143 from Palgrave Macmillan

Abstract: Abstract For many leaders, a set of values underpins their leadership direction. It is these values which such leaders attempt to drive through the organisation to provide a common bond, a sense of common purpose, which brings a large and complex organisation together so that, in the words of Carter Bacot, it is more than one individual’s ego trip. These values can be either hard or soft. Hard values such as cost management, stockholder value, and meritocracy tend to be relatively closely tied to the bottom line of a profitdriven organisation. Soft values include a wide range of more subjective and unquantifiable parameters such as innovation, respect for the individual, customer orientation and personal integrity.

Keywords: Financial Institution; Customer Orientation; Investment Bank; Personal Integrity; Common Bond (search for similar items in EconPapers)
Date: 1997
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37631-1_5

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DOI: 10.1057/9780230376311_5

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