Case Study

David Jackson

Chapter 12 in Becoming Dynamic, 2000, pp 187-209 from Palgrave Macmillan

Abstract: Abstract This case study describes a successful approach to change in a business unit operating within a large multi-national information technology and services supplier. It explains how the change was planned and implemented. The issues of changing a business unit within the context of a larger corporation also undergoing change are also addressed. Whilst the process of change is detailed as accurately as possible, some aspects have been changed to protect commercially sensitive information.

Keywords: Customer Satisfaction; Management Team; Organisation Design; Business Unit; Change Programme (search for similar items in EconPapers)
Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37650-2_12

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DOI: 10.1057/9780230376502_12

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