Dynamic Organisations-the Core Competencies

David Jackson

Chapter 2 in Becoming Dynamic, 2000, pp 16-38 from Palgrave Macmillan

Abstract: Abstract Since writing Dynamic Organisations I have had much time to reflect on whether the basic premise that an organisation needs to succeed at four capabilities (understanding customers, product and process excellence, enabling people and leadership, vision and values) was right or wrong. I have continued to observe successful organisations and have met a great many more that do not make the grade. I have looked at other research in this area. All of this leads me to believe that these four interconnected capabilities are still valid. For those who have not read Dynamic Organisations, this chapter will review the important points in each area and examine some of the changes that I perceive are taking place.

Keywords: Customer Satisfaction; Senior Manager; Core Competency; Service Failure; Dynamic Organisation (search for similar items in EconPapers)
Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37650-2_2

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DOI: 10.1057/9780230376502_2

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