Societal Values and Expectations

Ian Chaston
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Ian Chaston: Centrum Catolica

Chapter 2 in Public Sector Reformation, 2012, pp 22-43 from Palgrave Macmillan

Abstract: Abstract Personal values are the attitudes and beliefs held by an individual. These values are not just formed through personal experience, but are also influenced through a complex interaction of factors. Examples of influence include parents, siblings, friends, education, work, religion and the media. The existence of personal values is a critical determinant of how consumers view PSOs and the interactions which occur during the three phases of search, consumption and post-experience assessment. By acquiring an understanding of the values of private citizens, PSOs are in a much better position to design and develop an optimal service portfolio.

Keywords: Public Sector; Power Distance; Arab Country; Uncertainty Avoidance; Consumer Group (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37935-0_2

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DOI: 10.1057/9780230379350_2

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