Taking Knowledge to Service Excellence

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter 11 in Problem-Driven Management, 2004, pp 250-272 from Palgrave Macmillan

Abstract: Abstract In the previous chapter, we saw how knowledge is generated. As was suggested there, a firm whose internal cycle functioned perfectly would be something like a perfect university. Everyone would learn a load of totally useless things.

Keywords: Quality Function Deployment; Problem List; Service Excellence; Good Thinking; Expectation Theory (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50450-9_11

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DOI: 10.1057/9780230504509_11

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