Quality and Service

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter 7 in Problem-Driven Management, 2004, pp 156-173 from Palgrave Macmillan

Abstract: Abstract A precedent of some of the ideas discussed in this book is to be found in the concepts of quality. Therefore, it is only fair that we establish this dependence in this chapter.

Keywords: Knowledge Management; Total Quality; Quality Movement; Virtuous Circle; Quality Control Technique (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50450-9_7

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DOI: 10.1057/9780230504509_7

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