TQM from Above

Theo Nichols and Nadir Sugur

Chapter 5 in Global Management, Local Labour, 2004, pp 94-120 from Palgrave Macmillan

Abstract: Abstract In the previous chapter it was seen that out of all the management techniques about which we questioned managers, they were most familiar with TQM, teamwork and QCs. Here the attempt is made to explore more fully what TQM means in the Turkish context and to examine how it fits with other aspects of management practice. This is by no means a straightforward task because, quite apart from anything else, TQM itself lacks clear definition. Even experienced researchers in this field have been reduced to broad approximations. For example, building on previous work, Wilkinson etal. (1997: 800–801) suggest three component principles: customer orientation, process orientation and continuous improvement.

Keywords: Foreign Direct Invest; Team Leader; Power Distance; Shop Floor; Customer Orientation (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50457-8_6

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DOI: 10.1057/9780230504578_6

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