Customers and competitors

David E. Hawkins

Chapter Chapter 3 in The Bending Moment, 2005, pp 20-29 from Palgrave Macmillan

Abstract: Abstract There are two major external stresses on any organization: the first is the relationship with the customer base, and the second comes from the performance and approach of the competition. This is not new thinking by any means, but what are often ignored are the internal stresses that are created by failing to understand these drivers and having a common strategy and approach in dealing with them.

Date: 2005
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51060-9_3

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230510609

DOI: 10.1057/9780230510609_3

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().