The Theory of Culture-specific TQM

Carlos Noronha

Chapter 4 in The Theory of Culture-specific Total Quality Management, 2002, pp 60-75 from Palgrave Macmillan

Abstract: Abstract In this chapter, drawing from the discussions on TQM and Chinese cultural values in Chapters 2 and 3, some likely relationships between them are postulated. Then, relevant studies involving the constructs of TQM and Chinese culture are critically reviewed. Gathering all these on the premise of the emic-etic analysis as presented in Chapter 1, a framework for the culture-specific TQM by extending Anderson et al.’s (1994) TQM theorization is developed for further operationalization.

Keywords: Customer Satisfaction; Chinese Culture; National Culture; Organizational Climate; Chinese Enterprise (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51235-1_4

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DOI: 10.1057/9780230512351_4

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