What business process outsourcing means

Alpesh B Patel () and Hemendra Aran

Chapter Chapter 1 in Outsourcing Success, 2005, pp 7-28 from Palgrave Macmillan

Abstract: Abstract According to Gartner Dataquest: “Business process outsourcing can be defined as the delegation of one or more IT intensive business processes to an external provider, who in turn administrates and manages selected processes based upon defined and measurable performance metrics.”

Keywords: Business Process; Call Center; Loyalty Program; Customer Care; Cultural Proximity (search for similar items in EconPapers)
Date: 2005
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DOI: 10.1057/9780230512535_2

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