Case study: Build-A-Bear Workshop

Colin Shaw

Chapter 12 in Revolutionize Your Customer Experience, 2005, pp 198-208 from Palgrave Macmillan

Abstract: Abstract Let me tell you about one of my favorite stores, Build-A-Bear Workshop, which we believe encapsulates a number of the aspects of the Customer Experience that are fundamental to all businesses.

Keywords: Birth Certificate; Shopping Mall; Customer Experience; Parking Garage; Teddy Bear (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51345-7_12

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230513457

DOI: 10.1057/9780230513457_12

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().