How to Recognize Success

Nicholas Bahra

Chapter 8 in Competitive Knowledge Management, 2001, pp 115-138 from Palgrave Macmillan

Abstract: Abstract This chapter draws extensively on original research undertaken by Cranfield School of Management. Copies of the full report may be obtained from Microsoft UK. A complete exposition of this research can be found in Karin Breu and Geoff Smith (forthcoming 2001) Selling Knowledge: Making Knowledge Management Mainstream in Today’s Connected Enterprise, Financial Times/Cranfield Management Research in Practice Series.

Keywords: Knowledge Management; Customer Satisfaction; Customer Relationship Management; Intangible Asset; Knowledge Exploitation (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-55461-0_9

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DOI: 10.1057/9780230554610_9

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