IT Offshore Outsourcing Practices

Joseph W. Rottman and Mary C. Lacity

Chapter 10 in Information Systems and Outsourcing, 2009, pp 257-279 from Palgrave Macmillan

Abstract: Abstract Offshore outsourcing of IT work has generated quite a controversy, with some saying it is stealing US jobs, others stating that it is improving the US economy, and still others claiming that all the studies are biased, one way or the other. Based on our past research of domestic outsourcing, and the best practices we uncovered, we have now studied offshoring as well (see also Chapter 9). We have found five practices that apply equally to both domestic and offshore, ten practices that are more important to offshore, and five practices unique to offshore sourcing. Together, these 20 practices can help CIOs swiftly move through the learning curve, mitigate risks, work with offshore suppliers, and achieve satisfactory costs and service levels.

Keywords: Financial Service; Pilot Project; Offshore Outsource; Domestic Supplier; Strategic Business Unit (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59483-8_10

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DOI: 10.1057/9780230594838_10

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