Selecting and Leveraging Outsourcing Suppliers

Sara Cullen, Leslie P. Willcocks and Mary C. Lacity

Chapter 11 in Information Systems and Outsourcing, 2009, pp 280-302 from Palgrave Macmillan

Abstract: Abstract Outsourcing—and as part of this, choosing and leveraging suppliers — is most successful when managed as a life-cycle, and not as a one-off transaction. In our version (see Cullen et al., 2006), this outsourcing life-cycle consists of nine building blocks in four phases. The first four blocks comprise the Architect Phase, which lays the foundation for the deal. The fifth and sixth blocks make up the Engage Phase, when the client selects the supplier and negotiates the deal. The seventh and eighth blocks make up the Operate Phase, when the deal is operationalized and managed. Regenerate, the final phase, is where the client assesses options and then resumes the cycle. The client’s bargaining power fluctuates throughout this life-cycle, as shown in Figure 11.1.

Keywords: Service Provider; Relative Capability; Market Package; Small Supplier; Domestic Supplier (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1057/9780230594838_11

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