Service orientation

Adrian Furnham

A chapter in Head & Heart Management, 2008, pp 167-168 from Palgrave Macmillan

Abstract: Abstract Most organizations have some “competency” around service orientation. It may be called “customer responsiveness” or “service quality”. And, paradoxically, a reasonable number of those in the service industry, particularly in government organizations, have service orientation fairly low down on the list.

Keywords: Life Satisfaction; Service Quality; Emotional Intelligence; Government Organization; Emotional Labour (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59831-7_63

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DOI: 10.1057/9780230598317_63

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