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Configurational Approach: Aligning Product, Processes and Organization Systems

Cipriano Forza and Fabrizio Salvador

Chapter 12 in Product Information Management for Mass Customization, 2006, pp 194-206 from Palgrave Macmillan

Abstract: Abstract Configuration systems have been defined as socio-technical systems, characterized by a technical component — the configurator — and an organizational component — people, procedures, processes, etc. To improve configuration system performance it is necessary to act on both technical and organizational dimensions. This chapter explains the logic used to maximize product configuration process performance. In particular, it: illustrates how automation of repetitive check activities allows the ‘delay syndrome’ and sluggish red-tape to be surmounted; highlights the changes in the roles and tasks of salesmen and designers, necessary to deploy the potential advantages of configurable products; explains how the configuration system may work as a mechanism for inter-company coordination; proposes an integrative model of the technical and organizational actions needed to efficiently offer customization through product configuration.

Keywords: Product Family; Configurable Product; Asynchronous Motor; Product Data Management System; Standard Motor (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-80092-2_12

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DOI: 10.1057/9780230800922_12

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