Communication Technology and Success

Bettina S. T. Büchel

Chapter 5 in Using Communication Technology, 2001, pp 114-142 from Palgrave Macmillan

Abstract: Abstract Companies have invested increasingly in communication technology since the early 1990s. In 1991, America’s service sector companies spent over $100 billion on hardware, equal to more than $12 000 per information worker (Roach, 1991). Assuming that companies spend their resources wisely, it is tempting to conclude that higher expenditure on communication technology will increase a firm’s overall performance. Yet many authors claim that the benefits of these new technologies are at best disappointing (Loveman, 1988; Mahmood and Mann, 1993). Communication technology has failed to yield significant gains in productivity – known as the productivity paradox (Pinsonneault and Rivard, 1998).

Keywords: Communication Technology; User Satisfaction; Knowledge Worker; User Participation; Internal Audit Function (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-333-98567-0_5

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DOI: 10.1057/9780333985670_5

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