Competitive Advantage Based on Information Technology in Banking

Esteban Fernandez, José M. Montes and Camilo J. Vásquez

Chapter 3 in Bank Strategies and Challenges in the New Europe, 2001, pp 46-63 from Palgrave Macmillan

Abstract: Abstract The development and diffusion of information technologies (IT) and the intense competition of the 1980s have induced two kinds of organisational restructuring as a means of reducing costs: (1) outsourcing of activities which are computer and telecommunications intensive and (2) downsizing by heavily investing in IT and streamlining employment. This study analyses the influence of these organisational changes on the evolution of business processes and competitive strategies in banking.

Keywords: Banking Sector; Price Competition; Customer Loyalty; Relationship Banking; Intangible Resource (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-333-99276-0_3

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DOI: 10.1057/9780333992760_3

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