How Knowledge-Intensive Business Services Upgrade their Customers: Evidence from Russia

Marina E. Doroshenko

Chapter 4 in Exploring Knowledge-Intensive Business Services, 2012, pp 79-99 from Palgrave Macmillan

Abstract: Abstract Knowledge-intensive business services (KIBS) involve economic activities that are intended to create, accumulate or disseminate knowledge (Miles et al., 1995). In OECD countries, KIBS produce between 10 and 30 per cent of the total value added (see Figure 4.1).

Keywords: Standard Service; Experienced Customer; Customer Participation; Customer Knowledge; Knowledge Intensity (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1057/9781137008428_5

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