 What Do Empathy and Emotional Intelligence Have to Do with Change?Svetlana Holt Chapter 5 in Business Administration Education, 2012, pp 89-103 from Palgrave Macmillan Abstract: Abstract Due to the extraordinary economic situation, organizations today are compelled to reduce costs while improving the quality of products and services and seeking opportunities for growth. While the traditional approach to management implies that the company’s balance sheet is a measure of the organization’s well-being, E. Deming postulates that reducing variability in product is a limited way to run a business, which accounts for only about 30 percent of performance. Organizational culture where price is perceived to be all that matters is an old way of doing business; hence organizations are looking for avenues to engage employees to improve their commitment and productivity. Organizations have to attract people who will stay and give of themselves above and beyond what is prescribed in their employment contracts. This chapter builds a case for empathy as an essential business leadership quality and explains why and how emotional intelligence (EI) contributes to organizational performance. Keywords: Emotional Intelligence; Business Leader; Federal Depositary Insurance Corporation; High Emotional Intelligence; Proquest Dissertation (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-08710-2_5 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Palgrave Macmillan Books from Palgrave Macmillan |
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