Crew Resource Management

Jan U. Hagen

Chapter Part II in Confronting Mistakes, 2013, pp 77-107 from Palgrave Macmillan

Abstract: Abstract We all remember mistakes we would rather forget. Often they have caused us embarrassment so intense that we wished to disappear completely — preferably to a place where no one knew us. As I said in the beginning, mistakes are nothing we welcome, and embarrassment is one of the many unpleasant emotions we experience after having made them. Still, if they were not relegated to the most hidden corners of our brains, we might learn a lot from them. The lesson may not always delight us, but it will at least give us the chance to comprehend why we — stupidly, mistakenly, or maybe only subconsciously — did what we did. No matter how big the blunder and no matter how much we wish someone else was responsible for it, we and others can still learn from the mistake — particularly if it was a major one.

Keywords: Circuit Breaker; Crew Member; Flight Attendant; Flight Crew; Crew Resource Management (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-27618-6_2

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DOI: 10.1057/9781137276186_2

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