 Syntess SoftwareRoderick Cann, Slinger Jansen and Sjaak Brinkkemper Chapter 15 in Software Business Start-up Memories, 2013, pp 137-144 from Palgrave Macmillan Abstract: Abstract Ever since Syntess Software was founded by Ernst Bin in 1987, it has steadily grown into a company with approximately 110 employees by early 2011. Syntess Software develops complete standardized software products for the installation sector, where the focus is on usability, flexibility and strong integration. With this software, Syntess Software aims to deliver the best logistic, mobile and administrative software solutions for the small, middle and large companies in the installation sector. Customer satisfaction is one of the most important pillars in this ambitious goal. Syntess Software was originally founded not with the aim of becoming a software vendor, but by Ernst Bin developing software for the installation company his brothers had. It was only a little later that the potential of the software was recognized. According to Ernst Bin, these are not really conscious decisions that are made, but rather events you run into and start implementing. This resulted in the company getting onto a certain track that in the case of Syntess Software appears to be successful. Keywords: Customer Satisfaction; Employee Growth; Wrong Decision; Ambitious Goal; Conscious Decision (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-28047-3_15 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Palgrave Macmillan Books from Palgrave Macmillan |
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