Where Communication Counts Most in the Changing World of Work
Jesse Sostrin
Chapter 3 in Re-Making Communication at Work, 2013, pp 51-59 from Palgrave Macmillan
Abstract:
Abstract In the chapters that follow you will learn about the subtle and powerful ways in which our everyday patterns of communication and interaction with people at work influence the major aspects of our performance on the job. You will also see that these patterns not only impact our performance and shape the quality of our working lives, but they mark the character of our teams, give our organizations their structure, and reflect the identity of their cultures.
Keywords: Organizational Life; Continuous Learning; Communication Challenge; Great Place; Call Center Operator (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-33276-9_4
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DOI: 10.1057/9781137332769_4
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