The Thinking Path

Alexander Caillet

Chapter Chapter 23 in On Becoming a Leadership Coach, 2013, pp 243-258 from Palgrave Macmillan

Abstract: Abstract The CEO of a bottling company toured a plant whose employees were demoralized. The tour proved extremely successful, and the CEO’s approval of what he saw generated a visible lift of mood. Once the CEO had departed, the plant manager addressed the employees: “The boss really liked what he saw. He said it was the best he had ever seen. But why did you have the order of the products reversed in the coolers? It was embarrassing!” The employees’ mood instantly slumped.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-34413-7_23

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DOI: 10.1057/9781137344137_23

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