The Learning and Development Conversation

Tim Baker

Chapter Chapter 8 in The End of the Performance Review, 2013, pp 155-172 from Palgrave Macmillan

Abstract: Abstract Julie—Executive Manager of Learning and Development for a large, well-known bank—was charged with responsibility for revamping the bank’s approach to inducting customer service representatives (CSRs) in retail banking services. After looking at the turnover rates and gathering information from the Five Conversations, she decided it was time to act.

Keywords: Technical Skill; Team Leader; Personal Development; Performance Review; Strategic Learning (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-34750-3_9

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DOI: 10.1057/9781137347503_9

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