Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly

Eva Hagbjer, Johnny Lind and Ebba Sjögren

Chapter Chapter 8 in Trust and Organizations, 2013, pp 147-164 from Palgrave Macmillan

Abstract: Abstract In any society, citizens must be able to trust that publicly funded services, for example, health care, education, and social care, are of a high quality. If the citizens’ trust declines, their willingness to pay taxes and fees will also decrease, undermining the financial basis of the publicly funded social welfare system. For society to function and prosper, it is essential to secure the citizens’ trust in the ability of the state, municipalities, and counties to fulfill their commitments. This implies a problem if publicly funded services, such as elderly care, are found to be of poor quality. Such criticism not only constitutes a problem for those individuals who have suffered inadequate care, but also for the wider public, who pay for the services, as the general public’s trust in society’s institutions may decline. A well-functioning monitoring of the actors delivering publicly funded services is an important means of both lowering the risk of recurring failings in the quality of the services, as well as increasing the general public’s confidence in society’s ability to guarantee high-quality public services.

Keywords: Care Home; Elderly Care; Monitoring Process; Regional Office; Private Provider (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-36881-2_8

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DOI: 10.1057/9781137368812_8

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