Global Stakeholder Relationships Governance: An Infrastructure

Toni Muzi Falconi

Chapter 1 in Global Stakeholder Relationships Governance: An Infrastructure, 2014, pp 1-55 from Palgrave Macmillan

Abstract: Abstract Muzi Falconi articulates why and how managements of private, social and public-sector organizations may improve the quality of their decision-making process and accelerate the implementation of those decisions by developing a soft/hard infrastructure to govern stakeholder relationships. He argues that today these are by definition global, regardless of the size and location, and that a listening culture is necessary to involve and engage stakeholders by implementing a continued, integrated, multi-channel and multi-stakeholder reporting activity. The chapter explains the two dominant approaches: the symbolic interpretive management communicating-to, and the stakeholder relationships with governance approaches; the alignment of internal-/external-communication in an updated generic principles and specific applications policy, in parallel with an 11-step relationships governance process defined as gorel (governance of relationships).

Keywords: Corporate Governance; Stakeholder Group; Public Relation; Opinion Leader; Active Citizenship (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-39682-2_1

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DOI: 10.1057/9781137396822_1

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