Measuring Service Performances of the Public Enterprise PTT “SERBIA”

Marija Đorđević, Mirko Vujošević and Vladeta Petrović

Chapter 15 in Innovative Management and Firm Performance, 2014, pp 290-305 from Palgrave Macmillan

Abstract: Abstract Measuring the performance of a public firm is both a complex and necessary task. It is complex because the objectives of a public firm, which according to its performance ought to be assessed, are many and often conflicting. It is necessary because a rigorous and objective evaluation of public firms’ performance is the most obvious escape from debates that are all too often passionate. It is also needed because such a study can be used to grasp the factors contributing to the performance, including the regulatory setting, the organizational status, and the market structure. Finally, a study of good performance can be used by public managers and by public authorities as a pragmatic and pedagogical tool towards improvement in monitoring and resource use.

Keywords: Data Envelopment Analysis; Data Envelopment Analysis Model; Public Firm; Undesirable Output; Postal Service (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-40222-6_15

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DOI: 10.1057/9781137402226_15

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